BigFoot Retail Solutions Private Limited (“We” or “Our” or “Us” or “Company” or “BFRS”) is a company duly incorporated under the provisions of the (Indian) Companies Act, 1956, which provides various technology related services/platforms under the brand name ‘Shiprocket’.
The Platform(s) inter-alia facilitates more comfortable form of e-commerce in relation to various technology related services including but not limited to logistics management services/solutions, checkout services, early COD services and other services that the Company may provide to its Users from time to time whether online or offline (“Services”).
PersonalInformation/Sensitive Personal Data:
“Personal Information” means any information that relates to the User, which, either directly or indirectly, is capable of identifying the person concerned.
“Sensitive Personal Data or Information” means personal information of a User relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by the Company for processing or storage. However, any data/information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information or Personal Information.
Types of Personal Information collected by the Company:
While using our Services, we may collect the following categories of Personal Information from the Users:
hereinafter collectively referred to as “User Information”.
In order to avail the Services, the Users may also be required to upload/share certain documents (for instance, Aadhaar, PAN Card, GST certificate, etc.), on the Platform and/or e-mail the same to the Company. Accordingly, the term “User Information” shall also include any such documents uploaded or otherwise provided by the Users. We may also keep records of telephone calls received and made for making inquiries, orders, or other purposes necessary for the administration of Services.
Automatic Data Collection:
We may also receive and/or hold information about the User’s browsing history including the Uniform Resource Locator (URL) of the site that the User visited prior to visiting the Platform as well as the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using as well as the name of User’s Internet Service Provider (ISP). The Platform may use temporary cookies to store certain data (that is not Sensitive Personal Data or Information) that is used by Us for the technical administration of the Platform, research and development, and for User administration. In addition,
Purposes for which the Company may use the Information:
Disclosure and Transfer of User’s Personal Information:
We may need to disclose/transfer User’s Personal Information to certain third-party service providers in order to provide Users with the Services they have opted for.
We may need to disclose / transfer User’s Personal Information to Governmental and judicial institutions/authorities, to the extent required:
The relevant information/data may be required to be shared by the Company with its affiliates, subsidiaries and group companies in order to facilitate the provision of Services by the Company and/or its affiliates, subsidiaries and group companies to us and/or to You. To the extent that these entities have access to Your Personal Information which is shared by the Company, the Company shall take adequate steps to ensure that these entities shall adopt at least
such reasonable level of security practices and procedures as required under applicable law to ensure security of Personal Information.
Links to Third-Party:
The links to third-party advertisements, third party websites or any third-party electronic communication services (referred to as “Third Party Links”) may be provided on the platform which are operated by third parties and are not controlled by, or affiliated to, or associated with the Company, unless expressly specified on the Platform.
Security Practices and Procedures:
The Company takes adequate steps to ensure that third parties to whom the Personal Information may be transferred adopt at least such reasonable level of security practices and procedures as required under applicable law to ensure security of Personal Information.
You hereby acknowledge that the Company is not responsible for any information sent via the internet that has been intercepted beyond Our control after having adopted reasonable security practices and procedures, and You hereby release Us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
User’s rights in relation to their personal information collected by the Company:
[email protected] and communicate the change(s) for updating the Company’s records.
In case the User does not provide his/her information or consent for usage of Personal Information or subsequently withdraws his/her consent for usage of the Personal Information so collected, the Company reserves the right to discontinue, in part or full, the Services/associated features and benefits for which the said information was sought.
For how long do the Company keep Personal Information:
Use of the Platform:
You agree while using Platform, You shall not upload, modify, publish, transmit update or share any information which:
Complaints and Grievance Redressal:
Mr. Sunil Kumar, Chief Technology Officer
BigFoot Retail Solutions Private Limited,
Plot No. B, Khasra-360, Sultanpur,
M.G. Road, New Delhi – 110030